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Order Related FAQs
My payment was successful, but I did not get an order confirmation. What should I do?
Please check your spam or junk folder. If you still don’t see it, send us your payment reference ID. And we will resolve such issues quickly during business hours.
Rest assured your payment is safe with us. And your order will get fulfilled.
What is the difference between 'Instant Delivery' and 'Quick Delivery' for software?
Instant Delivery = software serial and installation link is emailed to you immediately on successful payment (24x7x365). Registered users of SA webstore can get it from their Order History as well.
Quick Delivery = software serial is emailed to you in 1-2 working days (because these products are procured manually from the vendors). The serial will show in a SA webstore registered user’s Order History as soon as the order is ‘Completed’.
I paid for an 'Instant delivery’ software but did not get the serial number! What should I do?
Firstly, please check your spam/junk folder for the serial email. If not found, log in and check your ‘Order History’. Not in there too? Fill up the form seen on this page. And we will resolve it for you.
My instant delivery software order status switched to “HOLD”. Why?!
In rare cases, the software vendor may temporarily not have a license available in their automated system. When this happens, the order is placed on “HOLD.”
There’s no need to worry—your order is already being processed under our Quick Delivery mode and will be fulfilled, usually within 1 working day or sooner.
How long does a product delivery take?
Digital products are delivered instantly or within 1–2 working days (if marked ‘Quick Delivery’). Hardware delivery times vary based on your location and stock availability.
Mode of shipping for hardware products is usually by-road (surface mode).
How can I access or download my invoice after placing an order?
The invoice is generated only after your order is marked as Completed (i.e., once the product is dispatched).
You can then log in to your account, go to the ‘Order History’ section, select the relevant order, and download the invoice from there.
Is it possible to cancel my order after placing it?
Once an order is placed, it can’t be cancelled – this applies to both digital and hardware items.
We request you to check all details carefully before ordering. Thanks for your understanding!
Do you offer returns or exchanges?
We currently don’t offer returns or exchanges on any products. Please check all product details before purchasing. If you need help before you buy, feel free to reach out – we’re happy to assist!
Please read the detailed Returns Policy here
Product Support & Installation FAQs
I need help installing the software I just bought.
Your serial email includes the installation link. For step-by-step guidance, tips, or troubleshooting, check the Brand-wise Help section.
You’ll also find tech-support links there to contact the manufacturer directly.
My hardware product isn’t working, or I need some help with it. What should I do?
Fill out our Hardware Service Form to receive contact details of the brand’s authorised service centre. Please speak with the service technician first.
Most brands have a single service point in India, so you’ll usually need to ship the unit directly for any repairs.
This dedicated support is available exclusively for Sudeep Audio customers, ensuring you get trusted and timely assistance from authorised service technicians.
Do you offer discounts on bulk pricing?
Yes, bulk discounts are available on select products with a minimum order quantity. For example, some software requires a minimum purchase of 5 units to qualify.
You can fill up the Contact Us form seen here, and give us your order details.
Any other product related information I should be aware of?
Always register your hardware serial on the manufacturer website to get assured support (and in many cases, extended warranty). You will find some useful links in the SAath Help Centre.
If your question isn’t covered in these FAQs or you have other business inquiries, please fill out the Contact Us form below.
We look forward to assisting you and will respond within 2–3 working days.
